Header Line

Group Account director

Main purpose of role

To nurture solid internal & external relationships & actively manage client portfolio. 

The GAD is accountable of for managing client engagements including the overall satisfaction, quality of service, and timeous, on-budget completion of the agency service delivery to client. 

Key responsibilities

  • You will be responsible for working and building relationships with senior members on the client side and report to the BUD or Head of Client Services (HoD). 
  • You are required to have a thorough understanding of the full range of services Demographica offers and be able to work with Centre of Excellence to strategically and eloquently solve the client’s business problems. 
  • Ensure regular communication and manage agency liaison (self & team) with clients at a senior level 
  • Manage completion of projects at an exceptional standard, to a specific schedule and within an agreed budget 
  • Full financial accountability, including profitability, for all targets as well as internal team financial accountability 
  • Generate and maintain up-to-date and accurate reports (ensuring all supporting communication is aligned: contact and status reports) and ensure distribution of reports timeously to client 
  • Communicate expectation & manage delivery -managing this with internal team continuously 

Additional area of focus 

  • To assist in promoting Demographica’s full offering to clients and to identify ways of driving more revenue 
  • Ensure that you pitch fresh and innovative ideas to clients o Ability to identify opportunities to expand current portfolio and diversify through recognising opportunity to cross-sell or upsell 
  • Maximise spend against ROI 

Expected at this level 

  • Write exceptional project and design briefs and ensure same standard of brief execution by supporting team 
  • Understand your client requirements and needs, and offer suitable solutions as well as generate new business 
  • Understanding the dynamics, strategies and drivers of the client’s business and their challenges. 
  • Work with internal team and client to manage goals, deliverables, schedules and budgets by managing the workflow process with support from Production &
  • Execution by prioritising projects and resources and by working to understand capacity to manage client expectation. 
  • Ensure understanding of the relevant client contract and relevant legal/regulatory guidelines 

Specific to Demographica

  • Workbook tasks 
  • Ensure a thorough understanding of the production process (timing and execution) and costs to maximise agency profitability and client budgets, and ensure timeous delivery of projects 
  • Ensure price quotes, invoicing and financial administration is of the highest standards to guarantee timeous collection of income for the agency o Hands on management of all day-to-day activities relating to the client account 
  • Accountability, management and development of all client relationships whilst building internal relationships as a support to the BUD and HOD. 
  • Execute necessary tasks and support team in overall delivery of client briefs through active team management and distribution of workload 
  • Ensure clear understanding of the client's business requirements and translate this into clear deliverables for your team and in briefs to the agency 
  • Seek proactive opportunities which will add-value to client
  • Work in partnership with the creative teams to provide excellent creative solution for your client's needs at all times
  • Integration between various agencies working on the client's account

Day-to-Day expectation:

  • Hands on management of all day-to-day activities relating to the client account 
  • Accountability, management and development of all client relationships whilst building internal relationships as a support to the BUD and HOD. 
  • Execute necessary tasks and support team in overall delivery of client briefs through active team management and distribution of workload 
  • Ensure clear understanding of the client's business requirements and translate this into clear deliverables for your team and in briefs to the agency 
  • Seek proactive opportunities which will add-value to client 
  • Work in partnership with the creative teams to provide excellent creative solution for your client's needs at all times 
  • Integration between various agencies working on the client's account

Ownership of role/Going beyond 

  • Drive the adherence to strategy across agency and client 
  • Independently lead and be able to make or influence decisions (in line with what has been agreed with CSD/HoD) that properly balance the resource needs of the account such as those of clients, internal goals and teams. 
  • Manage and grow your direct reports within the agency, inspire operational excellence 
  • Build respect and loyal commitment in your team 
  • Ensure thorough knowledge of Demographica business 
  • Work with all departments to improve efficiencies and delivery on all accounts 
  • Adhere to and ensure adherence to company performance and behaviour expectations e.g. timekeeping, timeous completion of timesheets, Company Policies and Procedures etc. 

Minimum Requirements: 

  • Ideally you have completed an industry relevant qualification in Marketing, Communications or Advertising 
  • Alternatively, you have a business Degree or Tertiary Diploma 
  • Minimum 8 years’ experience working in a Senior AD/GAD capacity or at a Senior level in agency 

Experience 

  • Experience managing teams and large accounts 
  • At least 6 years’ having been accountable to work with client, liaise and engage on (demonstrating problem solving ability and sound understanding) budgets, price quotes/CEs, POs and invoices 
  • A sound knowledge of the relevant structures and processes in the agency 

Know-how 

  • The ability to write comprehensive and insightful briefs 
  • Build presentations and deliver/present in a confident and compelling manner 
  • Be able to present concept to clients, unpack them and respond to questions raised 
  • Excellent computer skills 
  • Confident communication skills – always ensuring timeous response to written communication for internal and external stakeholders (including emails, meeting requests/calendar invites, text or WhatsApp messages, phone calls & voicemail) o Promptly raising any concern around communication excessively outside of acceptable hours of communication or unreasonably cutting into personal/family time so that this can be addressed, and reasonable measures agreed upon 
  • Computer literate and proficient in all Microsoft Office programs, (ideally proficient on both Apple and PC, but certainly one) 

Expected 

  • Polite and friendly 
  • Welcoming and with a smile/willingness 
  • Articulate 
  • Well presented – groomed, put together o
    • Fresh always in appearance and odour including breath and overall

Attributes 

  • Professional 
  • Respectful 
  • Approachable 
  • Passionate 
  • Proactive 
  • Driven 
  • Attention to detail 
  • Strategic 
  • Deadline Driven 
  • Excellent Communication skills – both telephonic and written 
  • Self-motivated 
  • Client centric (in delivery) 
  • Insight centric (in delivering solution) 

Softer nice to haves 

  • Ability to laugh 
  • Engages in conversation easily 
  • Curious/interested 
  • Mature 
  • Caring and empathetic 

  • Resumé & Cover Letter
  • Drop files here or
    Accepted file types: jpg, pdf, doc, docx.
    Max file size 10mb
  • This field is for validation purposes and should be left unchanged.

twitterfacebooklinkedinyoutube-playinstagram