Account Manager

Main purpose of role: You will be responsible for managing and growing existing client relationships by fostering solid, long-term partnerships based on building trust through Demographica providing valuable solutions.

Responsible for the day-to-day management of internal & external relationships to enable successful management of the client portfolio. 

Key responsibilities:

  • Develop effective working relationships with client contacts and assist with all the key functions that go into creating the agency’s advertising output.
  • Operate in an effective support function executing and managing account (client business) administration, briefs and contact reports.
  • Working with AD and internal Centres of Excellence to deliver from strategy and concept, through to execution, whilst ensuring on-brief and on-budget.
  • Provide input on new processes and workflows as needed
  • Drive client retention, renewals, upsells and client satisfaction
  • Work closely with Finance & Ops on billing set up and invoicing
  • Work closely with your AD and team in order to provide support to the GAD/BUD/HOD (and the business)
  • You are required to have a thorough understanding of the full range of services Demographica offers and be able to work with Centre of Excellence to strategically and eloquently solve the client’s business problems.

Expected at this level:

  • Ensuring work is produced on time, to brief and on budget.
  • Accountability, management and development of all client relationships whilst building internal relationships as a support to the AD.
  • Implement direction set by HOD/GAD or BUD
  • Write exceptional project and design briefs 
  • Integration between various agencies working on the client’s account

Day-to-Day expectation:

  • Execute necessary deliverables to manage day-to-day activities relating to the client account

 

  • Manage delivery of client briefs through active management of the process, ensuring all is on track
  • Ensure regular communication and manage agency liaison with clients (keeping record of all communication) and recording discussions/requests etc in writing always.
  • Manage completion of projects at an exceptional standard, to a specific schedule and within an agreed budget
  • Work closely with Finance & Ops on billing set up and invoicing
  • Generate and maintain up-to-date and accurate reports (ensuring all supporting communication is aligned: contact and status reports) and ensure distribution of reports timeously to client and AD/GAD/BUD/HOD
  • Communicate expectation & confirm feasibility and timing.  Manage delivery -managing this with internal team continuously
  • Ensure clear understanding of the client’s business requirements and translate this into clear deliverables in order to brief effectively from the outset
  • Drive the adherence to strategy across agency and client

 

Ownership of role/Going beyond

  • To constantly drive towards growing the current client portfolio and identify new business opportunities.
  • Ensure thorough knowledge of Demographica business.
  • Ensure understanding of the relevant client contract and relevant legal/regulatory guidelines 
  • Work with respect for your leaders and direct reports, building positivity and loyal commitment in your team
  • Support your colleagues within the agency
  • Work with all departments to provide feedback to support and improve agency operations and delivery on all accounts
  • Adhere to and ensure adherence to company performance and behaviour expectations e.g. timekeeping, timeous completion of timesheets, Company Policies and Procedures etc.

 

Minimum Requirements:

  • An industry relevant qualification in Marketing, Communications or Advertising
  • Alternatively, you have a business Degree or Tertiary Diploma
  • Minimum 4 years’ experience working as an AM or at an integral level in agency

 

Experience

 

  • Experience managing an intern/junior individual and being accountable (as main point of contact) for at least one account (with senior support) and/or engaging with suppliers
  • At least 3 years’ having been directly accountable to work with client, liaise and engage on (demonstrating robust understanding a good knowledge) budgets, price quotes/CEs, POs and invoices
  • Understanding of the relevant structures and processes in the agency

apply HERE

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